Returns & Exchanges
Due to the perishable nature of our fresh seafood, we cannot accept returns; however, we are committed to ensuring your complete satisfaction with every catch. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Delivery
Upon arrival, immediately check your seafood for temperature integrity and packaging quality to ensure everything is in peak condition.
Document Issues
If there are any concerns regarding freshness or damage, please take clear photographs of the product and the shipping label as evidence.
Contact Customer Support
Email our team at [email protected] within 24 hours of receipt, including your order number and any photos of the affected items.
Resolution Process
Our team will review your claim and issue a credit to your original payment method or arrange a priority replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing