Frequently Asked Questions
Everything you need to know about fresh seafood delivered to your door.
How do you ensure the seafood stays fresh during transit?
We use specialized temperature-controlled packaging, including insulated liners and food-safe gel packs, to ensure your seafood remains at the optimal temperature until it reaches your doorstep.
Where does Rockfish source its seafood from?
We pride ourselves on sustainability. Most of our catch is sourced directly from local fisheries in the Southwest of England, focusing on seasonal species landed daily by the local fleet.
What are your delivery days and cut-off times?
We deliver Tuesday through Saturday. Orders placed before 12:00 PM are eligible for next-day delivery, depending on seasonal availability and weather conditions at sea.
Can I freeze the fish I receive from the Online Market?
Yes, our seafood is packed fresh. Most items are suitable for home freezing on the day of delivery. Please refer to the specific storage instructions included on each product label.
What is your policy on returns for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order, please contact our customer service team within 24 hours for a resolution.
Are your restaurant gift vouchers valid for the online shop?
We offer specific vouchers for both our restaurants and our online market. Please ensure you select the 'Online Market' voucher if you intend to use it for seafood home delivery.